Terms & Conditions

Terms and Conditions

Thank you for using www.roffstore.com (the 'site'). These terms and conditions govern your use of the site and purchase of goods and services from the site. If you have any questions, please contact us at customercare@roffstore.com This email address is being protected from spambots. You need JavaScript enabled to view it. . In these terms and conditions, "we", "us", "our" and “ROFF STORE” means www.roffstore.com trading under Aspirez LLP, a Singapore registered company, registration number T06LL0064G

Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. If you do not accept these terms, do not use the site. 

You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

Delivery and customs

Please see our "Shipping" page for more information on our delivery policy, including countries which we ship to and cost. We will use our reasonable endeavour to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. 

We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate. 

Please note that we are currently not able to deliver to P.O. Boxes or military bases. 

It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by our customer care. 

**Please note that any duties and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as ROFF STORE will not be held liable for these.

Returns policy

ROFF STORE has as its priority your total satisfaction with our products and services. This is reflected in our returns policy so you can shop with confidence and know that we can offer you exchange or refund for items not up to your expectation.

At ROFF STORE, you enjoy a 30 Days No Questions Asked returns policy.

If your purchased item(s) is not up to your expectation or that you simply changed your mind about the item(s), ROFF STORE will be glad to exchange the item(s) or issue a refund. We simply need you to fulfil the below requirement:

1)      Within 7 days upon receiving your order, make a request to customercare@roffstore.com, stating if you would like an exchange or refund.

2)      Return the item(s) to us within 30 days upon receiving an ‘Returns Approval’ email from us.

3)      Item(s) must be returned in their original purchase condition, including the original product packaging and proof of purchase document. We will only exchange or refund item(s) purchased directly from www.roffstore.com

Returns parcel is to be sent back to:

ROFF STORE Customer Care Returns Department
150 South Bridge Road, #02-32
Singapore 058727

Customers are highly recommended to mail the item via a mode of delivery that allows tracking. ROFF STORE will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail.

We will not refund you any cost in sending the returned item(s) back to us and you will need to pay for return shipping from ROFF STORE back to you for exchanged products.

For defective or incorrect item(s), we will refund you for regular registered shipping back to us if you include the receipt in your package and we will also pay for return shipping back to you for exchanged products.

A prompt refund of the price of the goods will be issued we receive the item(s) and verified the returns. We will usually refund any money received from you using the same method originally used by you to pay for the Product. If there are any problems with your refund, a member of our customer care team will contact you.

This Returns policy does not apply to items that have been stated as Non-exchangeable and Non-refundable on www.roffstore.com

Warranty

Defective products are covered for 3 months. If you feel that the item(s) received is faulty or damaged due to a manufacturing defect, please contact our customer service via customercare@roffstore.com within 3 months of receiving the item(s) for assistance on exchange.

Returned products are inspected by our Quality Team. A faulty product will be replaced if the damage is the result of a manufacturing defect and not caused by misuse, physical abuse, activities other than the intended purpose or failure to comply with care and maintenance instructions accompanying the products. If the same item is not available, a substitute replacement of comparable value will be offered.

Contract for sale or services

The description of the goods, services, price, currency, taxes and delivery costs are set out on the order page. The advertising of products and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and ROFFSTORE until you receive the 'confirmation of order' email. Orders shall be accepted at our sole discretion but are normally accepted once payment authorization has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. Once we accept your order, you shall pay the price for the goods or services plus taxes and delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your "confirmation of order" e-mail for your records.

In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

These terms and conditions cannot be varied except by changes made by ROFFSTORE on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Goods supplied are not for resale.

Cancellations 

If you realise you have made a mistake and want to cancel your order, please write in to customercare@roffstore.com within 24 hours from the time of order, to inform us of the cancellation. Since we strive to despatch your order quickly, it will not be possible for us to cancel your order after the 24 hours bracket.

Nevertheless, you could utilise our customer friendly returns policy for a refund or exchange of item(s). Please refer to our ‘Returns policy’ for details.

Customer care 

If you need assistance for any reason, please contact us at customercare@roffstore.com This email address is being protected from spambots. You need JavaScript enabled to view it.

We accept payment via Paypal. Customers do not need to have a Paypal account to make payment.

Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any data (including credit and account details) you provide when accessing or ordering from the site. If you're still worried about security over the Internet, then please contact our customer care.

Disclaimer and Liability

We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Links of London work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.

In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.

You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.

If you are not satisfied with the site, then please email us with your comments.

If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Customer responsibility

ROFFSTORE cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between ROFFSTORE and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ROFFSTORE would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ROFFSTORE to sell products.

Legal Governance

Your use of this site and any contract between you and ROFFSTORE for the sale of products shall be governed by and shall be construed in accordance with the laws of Singapore. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them.

Company Details 

Aspirez LLP, company registration number T06LL0064G, 11 Lucky Heights Singapore 467565, trading as www.roff.com.sg and www.roffstore.com with its subsidiaries, associates and officers unless otherwise stated. 

ROFF is a registered trademark operated by Aspirez LLP.

Copyright and other rights 

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to ROFFSTORE. All rights are reserved.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ROFFSTORE or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.